We are closely following the directives and recommendations of the Swedish authorities. Sanitation and hygiene are our key priorities, and we have taken extraordinary measures to create a safe environment for you, our esteemed guests and employees.
What do we do to create a safe environment for our guests and employees?
We want to emphasize that we are keen to take care of our guests and our staff in the best possible way.
What booking policy applies to my upcoming booking?
As usual, regular booking conditions apply to your booking. The only exception is if you are travelling from a country or region that has a strict travel ban linked to COVID-19, on bookings with arrival before April 14, 2020. If this applies to you, you may change your booking to a later date this year; please contact our Service Center on +46 (0) 771-788 789 or email@example.com.
Can I cancel or change my prepaid booking?
Regular booking conditions apply and you who have made a prepaid booking cannot re-cancel or cancel it. The only exception to this is:
In these cases, you can re-book your stay to a future date in 2020. If you choose to cancel, your booking will not be refunded.
If my flight, event or similar have been cancelled as a result of COVID-19, what is the cancellation terms?
Our regular booking conditions apply.
What happens if a guest gets ill in Corona at one of your hotels?
We take the development of COVID-19 very seriously and follow the directives of the authorities. We have not yet had a case at any of our hotels, but we are fully prepared to deal with this in accordance with the directives of the authorities and the medical services if that happens. We have a close dialogue with all our staff and do everything in our power to ensure the health of our guests and employees.