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Frequently asked questions

Frequently asked questions


Most frequent questions


  • Please use the form below to register lost points. If you encounter any problems while trying to register your points, please contact us on member@elite.se.

    We can register points up to six months back in time, on the condition that you were a member of Elite Hotels Rewards at the time of the stay. If you have recently become a member, you are able to earn points on stays which took place during the month prior to your membership registration date.

    You cannot earn points on stays booked by third parties. Read more about the rules applying to third party bookings under "What exceptions apply on earning points?".

    Register lost points


    Please add the following information
  • Upgrades are made continuously based on the number of qualified nights you have had from the 1st of January of the current year. Please note that tier nights are registered to your account on the first business day after check out from your current stay, so there may be a delay before you see your new level.

  • Your points will appear on your account the day after you checked out of the hotel. If you checked out on a Friday or during the weekend, your points will be visible on the first working day after.

  • If you have forgotten your password you can generate a new one by clicking here. If you have not yet created a password, you can do so here.

  • No, the person whose membership is attached to the reservation will recieve the points for the stay.

All categories


Use points


  • Points are personal and non-transferable, however, you are welcome to give a gift to someone in the form of reward night vouchers, restaurant vouchers or breakfast vouchers.

  • You can use your points to book reward nights, to order restaurant- or breakfast vouchers to use at the hotels, book domestic flights and much more.

    Click here to see all point redemption possibilities.

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Reward nights


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Benefits


  • When staying at a Hotel Bishops Arms you do receive restaurant vouchers upon check-in, although other membership benefits do not apply. You do earn points and tier nights for overnight stays.

  • Click here to see an overview of all member benefits.

  • As a member of Elite Hotels Rewards, you always receive a 5 % extra discount on public rates. In order to activate the discount, you simply log in and select when and where you would like to book, your member rate is then displayed automatically.

    You can also book your room at the member rate through our Service Center or at the reception in any of our hotels. Don't forget to mention your membership number.

    Public rates refer to the price types Flex, Holiday and Love.

  • Yes, you receive all restaurant vouchers upon check in, although if you prefer to collect them at a later time during your stay this can, of course, be arranged.

  • Absolutely, you can use several vouchers at the same time. The vouchers are only valid for the current stay and need to be used prior to check out.

  • You can redeem your restaurant vouchers in our The Bishops Arms pubs and at hotel restaurants run by Elite Hotels*. The vouchers cannot be redeemed to pay for items from the minibar in your room.

    *Restaurant vouchers are not valid at Miss Voon in Stockholm or Uppsala, Kött-och Fiskbaren in Stockholm or Storan in Linköping. Subject to change.

  • Yes, under the condition that your reservation is qualifying you will receive one voucher per night. Third party bookings and bonus nights do not entitle to benefits. Read more about qualifying reservations here.

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General questions


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Membership levels


  • Downgrades are made once a year. It takes place at the turn of the year and is based on the number of overnight stays during the current calendar year. If you have been upgraded, you always keep your upgraded level during the current year and the subsequent year. The validity period of your level is shown on your membership card and under "my account".

  • You always gain access to your new benefits immediately when you have reached a higher membership level in Elite Hotels Rewards, however, it may be a delay before you see your new level on your pages. If you reach a new level during an ongoing stay, please contact the front desk to start receiving your new benefits.

  • You will keep your new level during the year you were upgraded and the subsequent year.

  • Upgrades are made continuously based on the number of qualified nights you have had from the 1st of January of the current year. Please note that tier nights are registered to your account on the first business day after check out from your current stay, so there may be a delay before you see your new level.

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Membership cards


  • Fill out the form below and you will receive your new card in the post within 2-4 weeks. Make sure that your contact details are up to date! If you are a member of level Bronze or Silver, your membership is completely digital and you identify yourself with your member number or the digital card that you can find when logged in.

    Order a new card


    Please add the following information
  • If you have been upgraded to level Gold or Platinum and have a correct address registered on your account, your membership card will be sent to you automatically within 2-4 weeks.

  • Your membership number is printed on the front of your membership card and can also be found under the "My Account" section when you are logged in to your account. If you need help finding your membership number, contact member@elite.se and we will be happy to assist.

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Partners


  • For 10 000 points, you can order an experience box from Live it. The experience box contains about 70 different experiences. The receiver can choose between wine tastings and beauty treatments as well as sports and adrenaline-filled adventures. The box is valid for a year so there is plenty of time to experience something new.

    You can place your order here.

    Boxes can only be sent to addresses within Sweden.

  • Yes, you can use your points to rent a car from Europcar.

    Booking requests can be sent here or be e-mailed to member@elite.se. Remember to include where and when you would like to pick the car up and drop it off and also include your membership number.

    • Use your Elite points to rent a car with Europcar
    • 10 % discount on car rentals within Sweden

     

    Click here for more information about Europcar.

  • If you are a SAS Eurobonus member and show your membership card when checking in at an Elite Hotel, you will earn an extra 300 Eurobonus points per night.

    If you are also a member of the Elite Hotels Rewards, you earn Reward points as usual. There's no need to choose – you earn points in both programs! In order to earn points in the programs, your stay must be qualified (read more under "What is a qualified stay?").

     

    Benefit*

    Member/Silver

    Gold/Diamond

    Pandion

    Free daily newspaper

    Prolonged check out to 3 p.m

     

    Priority on waiting list

     

    Restaurant voucher**

     

    50 SEK

    100 SEK

    Upgrade subject to availability upon arrival*

     

     


    *Hotel benefits are subject to availability
    **Membership of both SAS EuroBonus and the Elite Hotels Rewards does not entitle the customer to double restaurant vouchers. The membership with the highest level applies. 

     

    Become a member and read more at SAS Eurobonus website.

  • Welcome to BRA - Sweden's domestic airline!
    As a member of the Elite Hotels Rewards, you can:

    • Redeem points on free trips with BRA
    • Choose to earn 500 BRA points per stay instead of Elite points

    Furthermore, show your Gold or Platinum level membership card for free admission to the BRA airport lounges and for an extra 20 kg luggage allowance on domestic flights.

    Read more about BRA and their loyalty program at flygbra.se

  • Members of the Elite Hotels Rewards have the opportunity to donate their accumulated points to The Swedish Childhood Cancer Foundation. The points are used to give affected families a complimentary hotel stay.

    You can donate your points here or by contacting us at member@elite.se.

    Read more about the Swedish Childhood Cancer Foundation on their website.

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Missing points


  • Please use the form below to register lost points. If you encounter any problems while trying to register your points, please contact us on member@elite.se.

    We can register points up to six months back in time, on the condition that you were a member of Elite Hotels Rewards at the time of the stay. If you have recently become a member, you are able to earn points on stays which took place during the month prior to your membership registration date.

    You cannot earn points on stays booked by third parties. Read more about the rules applying to third party bookings under "What exceptions apply on earning points?".

    Register lost points


    Please add the following information
  • We can register points for stays that took place up to a month back in time from the date that you joined Elite Hotels Rewards. Contact our Service Center on +46 771 788 789 or send an email to member@elite.se for assistance.

  • No. Bookings made through third parties are not qualified for points or tier nights. Read more about qualifying stays under "How should I book my stay to earn points?". Are you uncertain about whether you will earn points on a specific booking? Contact member services on member@elite.se for assistance.

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Earn points


  • In order to earn points on a visit to one of our restaurants or pubs, the services must be used in conjunction with an overnight stay and be charged to your personal hotel bill. If you do not stay at the hotel, you currently cannot earn points on the restaurant visit.

  • Bookings made through third parties (such as Booking, Hotels.com, Expedia) do not entitle the member to points, tier nights or benefits. Reward nights do not qualify for points or tier nights. If you have an overnight stay at the hotel in conjunction with a conference you will earn 750 points per night.

    We reserve the right to exclude the possibility to collect points and use membership benefits associated with certain special offers and in some agreements with companies, partners and organisations.

  • You earn extra points on your stays from Silver level upwards. Third party bookings do not entitle members to earn points.

    Level

    Extra points per night

    Silver

    200 bonus points

    Gold

    400 bonus points

    Platinum

    600 bonus points

  • No. Bookings made through third party channels, such as online travel agents (Hotels.com, Booking.com, Expedia.com, etc.) do not entitle members to earn points, tier nights or member benefits at the hotel.

  • To earn points for your overnight stay you need to book through our in-house channels, ie on elite.se, via our central reservations or at any of our hotels. Reservations through traditional travel agencies might be considered a qualified, depending on the rate type.

    Bookings through third-party channels, such as online travel agencies (Hotels.com, Booking.com, expedia.com etc.) are not eligible.

  • A qualified stay is an overnight stay booked through our in-house channels, elite.se, with our central reservations or directly with one of our hotels. Reservations through traditional travel agencies might be considered qualified, depending on the rate type.

  • You can only earn points for one room at a time, which is the room that you are staying in. The exception is when you have booked rooms together with your family for one and the same visit, in which case you also earn points on their stay. Family refers to your partner and accompanying children up to 18 years of age.

  • Yes, if the booking has been made through one of our in-house channels (telephone, email or elite.se) or through a traditional travel agency, you can earn points on your stay. Remember to state your membership number when checking in at the hotel.

  • You earn both points and tier nights for your stays at The Bishops Arms Hotel. You will also receive restaurant vouchers, however, other benefits do not apply when staying at The Bishops Arms Hotel.

  • Yes, if the services are used in conjunction with an overnight stay and are charged to your personal hotel bill. If you do not stay at the hotel, you currently cannot earn points on the restaurant visit.

  • Bookings of conference rooms and conference arrangements do not entitle members to earn points. However, if you have an overnight stay in conjunction with a conference you earn 750 points per night. You also earn points on other services offered by the hotel, such as telephone and parking. The requirement is that you use the services in conjunction with an overnight stay and that the bill is charged to your personal hotel bill. You earn one point per SEK spent.

  • Yes, you earn points for food and drinks both in our hotel restaurants and at The Bishops Arms pubs for bills up to 5 people and up to a maximum value of SEK 5,000.

    You also earn points on services offered by the hotel, such as telephone, laundry and garage, etc. The requirement is that you use the services in conjunction with an overnight stay and that the bill is charged to your personal hotel bill. You earn one point per SEK spent.

  • The base rule for earning of points is one point per SEK spent. If your stay at the hotel costs SEK 900, you earn 900 points. In order to earn points, you are required to book your stay through our in-house channels or through a traditional travel agent. Online travel agents such as Booking, Hotels.com or Expedia do not generate points.

    You also earn points and tier nights for stays at a Bishops Arms Hotel.

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