Membership terms and conditions that apply to Elite Hotels Rewards. If you have any questions, please contact our member service via e-mail at member@elite.se.
1. GENERAL MEMBERSHIP
1.1 Membership in Elite Hotels Rewards is an agreement between Elite Hotels of Sweden, reg. no. 556248-5259, hereafter Elite Hotels, and you personally, hereafter the Member.
1.2 Membership is personal, granted only to individuals aged 18 or older, and cannot be granted to companies or other legal entities.
1.3 Elite Hotels may make changes to the program, such as membership rules, benefits, points, and tier requirements. Changes will be communicated within a reasonable time via e-mail and/or on elite.se. The Member is responsible for keeping updated on the applicable terms. Changes do not apply retroactively to points already earned.
1.4 If no points are earned during a continuous 12-month period, Elite Hotels may cease sending regular information to the Member.
1.5 If no points are registered during a continuous 3-year period, Elite Hotels may terminate the membership and remove any unused points. Where possible, the Member will be notified in advance via the registered e-mail address.
1.6 The Member is responsible for providing their membership number at hotels or with partners in order to earn points and receive benefits.
1.7 The Member may terminate the membership at any time by submitting a written request to Member Service at member@elite.se.
1.8 Termination takes effect once administered by Elite Hotels, usually within 72 hours. Earned points become unusable upon termination.
1.9 The Member earns points and accesses benefits by providing their membership number.
1.10 Nights booked at member rates may not be resold. If resale occurs, the booking may be changed to the day’s flexible rate with corresponding booking conditions.
1.11 The Member may book a maximum of four rooms at member rates during the same stay and must personally stay in one of the rooms. If more rooms are booked, they may be changed to the day’s flexible rate. Points and tier nights are only awarded for the room the Member personally occupies.
1.12 In cases of misuse or misconduct – for example, unpaid stays, disrespectful behaviour towards Elite Hotels or partners, criminal acts, immoral or unethical behaviour, or other violations of these terms – Elite Hotels may terminate the membership immediately. If circumstances allow, the Member will be informed and given an opportunity to respond before termination.
1.13 Misuse may be reported to the police.
1.14 In case of dispute, Swedish law applies and disputes shall be settled in Swedish courts. Elite Hotels is not responsible for events caused by legislation, government action, crisis events, strikes, blockades, boycotts, lockouts, or similar circumstances.
1.15 Elite Hotels may discontinue Elite Hotels Rewards with six (6) months’ notice, communicated by e-mail and/or published on elite.se. Elite Hotels is not liable for any loss this may cause the Member.
1.16 Elite Hotels may close a hotel, in full or in part, in which case benefits linked to a future booking may lapse.
2. BONUS POINTS
2.1 Bonus points and tier nights are awarded for one room per stay, and only when the Member personally stays at the hotel. Points are personal and cannot be transferred.
2.2 Exception: the Member may earn points for additional rooms booked for family during the same stay. Family refers to partner and children up to 13 years of age. Tier nights are not awarded for more than one room.
2.3 Earned points are valid for three (3) years from the date of earning (unless otherwise stated at the time of booking). Unused points automatically expire and become unusable. The oldest points are always used first. Example: points earned on March 15, 2025 expire on March 15, 2028.
2.4 The Member is responsible for monitoring the validity of their points. Expired points will not be reinstated or compensated in any way.
2.5 The Member is responsible for ensuring that stays are registered. Missing stays must be retro-registered via Member Service no later than six months after check-out (provided the Member was registered at the time of the stay).
2.6 Points or tier nights are not awarded in case of no show, even if the booking was prepaid.
2.7 Points have no cash value and cannot be redeemed for cash.
2.8 Elite Hotels may exclude the ability to earn points in connection with special offers or certain agreements with companies, partners, or organizations.
2.9 Elite Hotels has the right, within six months, to correct or delete incorrectly posted points and/or tier nights.
3. EARNING BONUS POINTS
3.1 Points and tier nights are awarded for qualifying stays. This refers to bookings made via Elite Hotels’ own channels – central reservations, directly with the hotels, or elite.se – as well as contracted rates booked via traditional travel agencies. Does not apply to Longstay or project bookings.
3.2 Points or tier nights are not awarded for bookings made through third parties, such as online travel agencies, charter companies, or bus tour operators. Points or tier nights are not awarded when the Member redeems bonus nights.
3.3 Purchases of goods or services provided by external parties, or only mediated by Elite Hotels, do not entitle to points (e.g. event tickets, flowers).
3.4 Unless otherwise stated, 1 point is awarded per SEK spent.
3.5 Points are awarded regardless of payment method – cash, card, or invoice – provided the stay is point-eligible and the membership number is registered.
3.6 Points for restaurant visits are awarded for parties of up to 5 people and a maximum spend of SEK 5,000. Only one membership can be used per party. Restaurant points are only awarded in connection with an overnight stay. Payment with redeemed vouchers, such as restaurant checks, does not earn points.
3.7 The membership number must be provided when ordering in the restaurant and the bill must be charged to the room in order to earn points.
3.8 For conference stays with full board and joint payment, the Member receives a fixed number of points per night as specified on elite.se at the time.
3.9 Pure venue hire, conference catering, or equipment rental does not entitle to points.
3.10 Points are credited to the account after check-out and cannot be used during an ongoing stay.
4. BUSINESS TRAVEL
4.1 If the Member uses points earned from business travel for private purposes, this may be taxable. The Member is responsible for informing their employer and/or relevant authority and for handling any taxes or fees.
4.2 The Member may be required to notify their employer in advance of using points. The employer’s policy applies.
4.3 Elite Hotels is not responsible for taxes or fees that may arise in connection with the earning or use of points and benefits.
5. RETROACTIVE REGISTRATION
5.1 Points not registered in the usual way may be retroactively registered within six (6) months after a completed stay, provided the guest was a member at the time of earning. Retroactive registration is made via Member Service.
5.2 New members may retroactively register points for stays up to one (1) month prior to joining, provided it is within six (6) months after the completed stay.
6. REDEEMING BONUS POINTS
6.1 Points may be redeemed for bonus nights or other offers with Elite Hotels or partners, according to current information on elite.se.
6.2 Bonus redemptions are made when the Member is logged in on “My Pages” at elite.se or via Member Service.
6.3 Points cannot be pooled between members unless explicitly stated in the offer.
6.4 The full amount of points must be available in the Member’s account to complete a booking or purchase. Partial payment with points is not possible.
6.5 The availability of bonus nights depends on capacity at the time of booking. There may be rooms available at flexible rates even when rooms allocated for bonus nights are fully booked. At times, no rooms may be available for bonus redemption.
6.6 When redeeming a bonus night, Elite Hotels may exclude certain member benefits, see current booking information.
6.7 Point costs for bonus nights are based on one person in a single room or two people in other room categories. Extra persons may incur an additional cost.
6.8 Vouchers are bearer documents. Lost or stolen vouchers are not replaced. Refund in cash or points is not possible. Validity period is stated on the voucher and must be observed. Vouchers, gift cards, and bonus nights may not be resold.
6.9 Cancellation of a bonus night or other point redemption must be made within the prescribed period. If the points used have expired at the time of cancellation, they will not be returned to the account.
6.10 Elite Hotels reserves the right, in case of technical issues in connection with a booking, to deduct or reinstate points afterwards to correct the balance.
7. MEMBERSHIP LEVELS
7.1 To upgrade to or retain a tier, the following qualifying stays are required within one membership year: Silver – 5 nights, Gold – 15 nights, Platinum – 55 nights.
7.2 An upgraded tier is valid during the current membership year and the following membership year.
7.3 A new tier becomes effective only after the stay that qualifies the Member for the new tier has been completed (checked out). Benefits and vouchers during an ongoing stay are based on the tier held at check-in.
7.4 Elite Hotels may correct an incorrectly assigned tier.
8. BENEFITS
8.1 Current benefits are listed on elite.se and apply only to eligible stays.
8.2 The Member receives one restaurant voucher per night, with a value based on their membership tier. The voucher value for the entire stay is determined by the tier the Member holds at check-in, since the tier does not change until after the stay has been completed. The voucher is valid once per day for food and beverages at designated restaurants and pubs. Multiple vouchers cannot be combined and used at the same time. The voucher cannot be used for minibar items, room service fees, or kiosks at the hotel. If there is no open designated restaurant or pub at the destination, the voucher lapses. Lost or unused vouchers are not replaced.
8.3 Benefits at the hotel are subject to availability and only apply when the Member personally stays. Third-party bookings, Longstay, Project, and certain agreements do not grant access to benefits. If a hotel is fully or partially closed, the associated benefits will not be provided.
8.4 For stays at Hotel Bishops Arms, the Member earns points, tier nights, and restaurant vouchers. Other benefits do not apply at Hotel Bishops Arms.
9. PARTNERS
9.1 Points can be earned with selected partners connected to Elite Hotels Rewards, as stated on elite.se.
9.2 The rules in Chapter 3 also apply to earning points in partner loyalty programs. Generally, points are earned in only one program per stay. Earning points in both Elite Hotels Rewards and a partner program is possible only when explicitly stated.
10. PERSONAL INFORMATION
Elite Hotels values your privacy and complies with applicable data protection legislation (GDPR). Elite Hotels of Sweden, 556248-5259, is the data controller for the processing of personal data for hotel guests and members of Elite Hotels Rewards.
We use your personal data to administer and process bookings and membership, and to adapt and develop our services before, during, and after your stay. When you provide personal data, it is handled in accordance with applicable regulations. Full information is available in our Privacy Policy at elite.se.
10.1 Personal data provided at registration, during updates, or otherwise submitted within the membership framework is processed to administer Elite Hotels Rewards.
10.2 By registering or using the membership, the Member consents to this processing and to receiving membership information and marketing by post, e-mail, or SMS, provided contact details have been submitted. The Member may withdraw consent to direct marketing at any time.
10.3 Elite Hotels, partners, subcontractors, and group companies may process personal data to administer the program, update data, provide and develop services, improve the quality of the experience and digital services, individualize communication, and conduct marketing. Contact details may be transferred to partners when necessary to deliver a selected service or offer.
10.4 Elite Hotels may use and, where permitted, supplement data provided by the Member with information from public and private registers.
10.5 We store purchase and redemption information as well as the Member’s actions in e-mail and SMS communication to the extent required for administration, follow-up, and legal obligations.
10.6 The Member has the right, upon written request, to receive information about the processing of their personal data.
10.7 The Member has the right to request correction or deletion of their data by contacting Member Service.
10.8 Account information is only provided to the Member or to a person with a written power of attorney signed by the Member.
10.9 In case of a name change, contact Member Service via member@elite.se.
10.10 The Member may unsubscribe from direct marketing at any time by contacting Elite Hotels.
11. EFFECTIVE DATE
11.1 The membership rules are effective from June 1, 2007. Revision September 1, 2025 replaces previous rules and applies until further notice. The latest version is published on elite.se.